FAQ

Can I place a gift message after placing an order?

Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message or gift box after your order has been processed.

What happens if an item is out of stock?

If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.

What are my payment options? Can I pay with an international credit card?

The following credit cards are accepted: American Express, MasterCard, Visa, Discover, Diners Club and Japan Credit Bureau (JCB), along with major international credit cards from the following countries: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Lebanon, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saint Kitts, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos, United Arab Emirates and United Kingdom.

We accept the following Gift Cards: American Express, MasterCard, Visa. Please note all purchases made with a Gift Card are Final Sale.

We’re sorry, but we do not accept: CODs, personal checks, and money orders.

Where can I deliver my order?

Presentail.com delivers to Lebanese addresses only. Please call us at 1.347.225.2530 if you have any questions.

How do I cancel my Presentail.com order?

Regretfully we are unable to modify or cancel your Presentail.com order once placed. We apologize for any inconvenience this may cause you.

Can I be sure my gift is delivered on time?

Absolutely. There is no recreating the experience of receiving a gift on the actual day of one’s birthday or special occasion, and we are committed to fulfilling this pledge to our customers. For your own peace of mind, we also provide direct access to the delivery process through our Gift Tracker so you can see precisely when your order is received.

I need a gift delivered tomorrow. What is the latest time I can place an order?

All orders must be placed at least 12 hours before delivery time.

Can I send an anonymous gift?

Yes, you can. It will be our secret.